Trademarkora · Service information
Privacy notice
How we handle the information you share with Trademarkora, from an initial enquiry to an agreed client matter.
Last updated: 5 September 2026
Information covered by this notice
This notice covers information provided through the Trademarkora website and related enquiries. This may include your name, email, company details, trademark or application record, goods and services, selected jurisdictions, business website, message and any deadline you provide. For an engaged matter, the engagement letter and applicable legal requirements also govern the handling of case records.
Provide only the information needed for your request. Initial website forms do not collect attachments. If further documents are needed, the team will explain how to provide them. Without the required contact and matter details, we may be unable to assess or respond to your request.
How information is used
We use your information to understand and assess your request, clarify trademark scope, prepare a professional response, communicate with you and administer any agreed service. Submitted requests may generate a confirmation message to you and an internal notification for the team handling the request.
Information is also used as needed to maintain the service, prevent misuse, keep relevant records and meet applicable legal obligations. An initial request does not authorize a paid engagement or government filing.
Tools, service providers and sharing
Website hosting, data storage, email delivery and trademark tools involve service providers. Cloudflare supports the website infrastructure; Resend supports transactional email. A classification request may send your goods-and-services description to an AI service, Qwen/DashScope. Public trademark searches send the search terms to a trademark-data provider. Avoid entering unrelated personal or confidential information into search or classification tools.
Relevant information may be shared with the team, service providers and professionals needed to assess or carry out your request, or where disclosure is required by law. Information may be processed in the locations used by those providers or involved in your matter. Confidential information is not intended for public disclosure or unrelated use.
Browser storage
The website uses browser storage to retain an unfinished application, selected jurisdictions and related workflow information on your device. Other service functions may use cookies or session storage. Clearing site data may remove a saved draft. On a shared device, clear the site data when you no longer need it.
Saving a draft on your device is separate from sending a search or classification request, or submitting a professional check or service enquiry.
Retention of enquiries and client matters
Client matter records may be retained on a long-term basis in accordance with the engagement letter and applicable legal retention requirements. Long-term case recordkeeping does not mean every item of personal information must be kept forever; the purpose and continuing need for the information remain relevant.
Enquiry information is retained for assessing and following up the request and meeting related legal obligations. You may ask the team to review whether your information is still needed. Retention and any deletion request are assessed against the matter, the engagement and applicable requirements; this notice does not promise automatic deletion after a fixed number of months.
Confidentiality and protection
We treat your personal and matter information as confidential. Its use and disclosure should be limited to the purposes described above, with access restricted to those who need it for the service and appropriate measures against unauthorized access or disclosure. These obligations continue while records are retained.
No online service can guarantee absolute security. If you believe information has been exposed or used incorrectly, contact the team promptly so that the concern can be investigated.
Access, correction and other privacy requests
Contact the Trademarkora team to request access to or correction of your personal information, ask about its use or retention, or request deletion where applicable. We may need to verify your identity before acting. Some information may need to be retained for an ongoing engagement or legal requirement; the team can explain the applicable reason.
Include the email address used for your enquiry and a brief description of your request. Do not send identity documents or confidential case attachments unless the team asks for them through an appropriate channel.
Contact the Trademarkora team
For privacy, access, correction or service questions, email support@trademarkora.com.
Room 18H, Building B, Zhongzhou Holdings Financial Center, No. 88 Haide 1st Road, Nanshan District, Shenzhen, China